Top Cosmetics Wholesale Online WhatsApp: +(86)17326600411
Top Cosmetics Wholesale Online WhatsApp: +(86)17326600411

Returns Policy


30 Days Online Returns

We offer 30 days returns policy. You’ve got 30 days to get your order back and provided its un-used. we’ll give you a full-refund minus the costs of any shipping.

Consumer Guarantees

If you believe an item is faulty, you may have rights to a remedy.

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.

Where an item is damaged through misuse or abnormal use, We cannot provide a refund, exchange or repair.

Damaged in Transit

Please do not sign for the delivery of goods that are obviously damaged. If damage is only found upon unpacking then please contact the store that fulfilled your order as soon as possible. Store contact details can be found on your order confirmation email. They will then arrange for the goods to be collected and a refund or replacement item sent out to you. Alternatively please take the items to your nearest store where they will be able to help you.

Not as Advertised/Incorrect Item

If your order arrives and it’s not what you ordered, please contact either the store the order came from or on the online support team at  Customer Care

Faulty Product

Please contact the store that fulfilled your order. Store contact details can be found on your order confirmation email. The store will need to assess whether the fault is a major or minor fault and will either arrange for the product to be repaired or replace. Some manufacturers require us to send fault items to them for assessment before we can give you a replacement.